Job Description
Customer Service is hiring a Senior Customer Relations Executive to take on a senior mandate within Customer Support Specialist, operating in a customer-facing service function measured on satisfaction scores and turnaround time. This is a role for someone who is expected to spend 12-16 years building credibility and, over time, own outcomes rather than just tasks.
The mandate centres on customer support specialist, and the person in this seat will be expected to bring depth in SLA Adherence, MS Office Basics, Query Resolution, Escalation Handling, CRM Tools, while also operating comfortably with ambiguity — senior roles here rarely come with a fully written playbook.
Cross-functional collaboration is baked into how the team operates, so strong communication skills matter as much as technical ones. Mentorship is informal but consistent — senior team members actively coach newer hires on both skills and career direction.
On the qualifications side, we're looking at B.Com / BBA (preferred) as a baseline, though what matters more at this level is a demonstrated track record rather than the credential itself.
A typical day starts with reviewing open items from the previous shift, syncing with the immediate team, and prioritising the day's deliverables before diving into focused work blocks.
The pace can be demanding during peak cycles, balanced by a genuinely supportive team that helps each other hit deadlines.
Feedback here is direct and frequent — managers expect you to speak up early rather than sit on a problem.
The environment rewards initiative; people who raise their hand for new challenges tend to grow fastest.
No two days look identical — some are heads-down execution days, others are spent almost entirely in stakeholder conversations and reviews.
Cross-functional collaboration is baked into how the team operates, so strong communication skills matter as much as technical ones.
There's a clear internal growth path, with regular skip-level reviews and structured career conversations.
This role is often a stepping stone into leadership tracks for candidates who show strong ownership early on.
Compensation for this position is ₹9.8 - ₹11.7 LPA, commensurate with experience, for a Full-Time engagement based out of Delhi NCR (Gurugram). Shortlisted candidates will be contacted for the next round of the hiring process.
The mandate centres on customer support specialist, and the person in this seat will be expected to bring depth in SLA Adherence, MS Office Basics, Query Resolution, Escalation Handling, CRM Tools, while also operating comfortably with ambiguity — senior roles here rarely come with a fully written playbook.
Cross-functional collaboration is baked into how the team operates, so strong communication skills matter as much as technical ones. Mentorship is informal but consistent — senior team members actively coach newer hires on both skills and career direction.
On the qualifications side, we're looking at B.Com / BBA (preferred) as a baseline, though what matters more at this level is a demonstrated track record rather than the credential itself.
A typical day starts with reviewing open items from the previous shift, syncing with the immediate team, and prioritising the day's deliverables before diving into focused work blocks.
The pace can be demanding during peak cycles, balanced by a genuinely supportive team that helps each other hit deadlines.
Feedback here is direct and frequent — managers expect you to speak up early rather than sit on a problem.
The environment rewards initiative; people who raise their hand for new challenges tend to grow fastest.
No two days look identical — some are heads-down execution days, others are spent almost entirely in stakeholder conversations and reviews.
Cross-functional collaboration is baked into how the team operates, so strong communication skills matter as much as technical ones.
There's a clear internal growth path, with regular skip-level reviews and structured career conversations.
This role is often a stepping stone into leadership tracks for candidates who show strong ownership early on.
Compensation for this position is ₹9.8 - ₹11.7 LPA, commensurate with experience, for a Full-Time engagement based out of Delhi NCR (Gurugram). Shortlisted candidates will be contacted for the next round of the hiring process.