Job Description
## Customer Solutions Manager
**Industry:** Customer Service | **Function:** Customer Support Specialist | **Level:** Senior
**Location:** Chennai | **CTC:** ₹10.2 - ₹14.5 LPA | **Experience:** 10-17 years
### Role Overview
This opening is for a Customer Solutions Manager role focused on Customer Support Specialist, within the broader Customer Service space. This is a senior position operating in a customer-facing service function measured on satisfaction scores and turnaround time.
### Key Responsibilities
- Take ownership of day-to-day activities related to customer support specialist.
- Apply hands-on knowledge of Query Resolution and Multi-channel Support (chat/email/voice) to deliver on team goals.
- Collaborate with cross-functional stakeholders to ensure smooth execution.
- Maintain accurate documentation and reporting as required by the Customer Service function.
- Flag risks or bottlenecks early and work with the team to resolve them.
### Requirements
- Education: B.Com
- Experience: 10-17 years
- Core skills: Query Resolution, Multi-channel Support (chat/email/voice), MS Office Basics, Complaint Management, CRM Tools, Process Compliance
- Comfortable working in Part-Time arrangement based out of Chennai
### Life on the Team
The environment rewards initiative; people who raise their hand for new challenges tend to grow fastest. No two days look identical — some are heads-down execution days, others are spent almost entirely in stakeholder conversations and reviews. Cross-functional collaboration is baked into how the team operates, so strong communication skills matter as much as technical ones. There's a clear internal growth path, with regular skip-level reviews and structured career conversations. The company invests in upskilling through internal training, certifications support, and cross-team rotations for strong performers. High performers in this role typically move into a broader or more senior position within 18-24 months. Feedback here is direct and frequent — managers expect you to speak up early rather than sit on a problem.
### Compensation
CTC on offer: ₹10.2 - ₹14.5 LPA, updated as of 28-Jul-2026.
If you think you're a strong fit, go ahead and apply — we'd rather hear from you than miss you.
**Industry:** Customer Service | **Function:** Customer Support Specialist | **Level:** Senior
**Location:** Chennai | **CTC:** ₹10.2 - ₹14.5 LPA | **Experience:** 10-17 years
### Role Overview
This opening is for a Customer Solutions Manager role focused on Customer Support Specialist, within the broader Customer Service space. This is a senior position operating in a customer-facing service function measured on satisfaction scores and turnaround time.
### Key Responsibilities
- Take ownership of day-to-day activities related to customer support specialist.
- Apply hands-on knowledge of Query Resolution and Multi-channel Support (chat/email/voice) to deliver on team goals.
- Collaborate with cross-functional stakeholders to ensure smooth execution.
- Maintain accurate documentation and reporting as required by the Customer Service function.
- Flag risks or bottlenecks early and work with the team to resolve them.
### Requirements
- Education: B.Com
- Experience: 10-17 years
- Core skills: Query Resolution, Multi-channel Support (chat/email/voice), MS Office Basics, Complaint Management, CRM Tools, Process Compliance
- Comfortable working in Part-Time arrangement based out of Chennai
### Life on the Team
The environment rewards initiative; people who raise their hand for new challenges tend to grow fastest. No two days look identical — some are heads-down execution days, others are spent almost entirely in stakeholder conversations and reviews. Cross-functional collaboration is baked into how the team operates, so strong communication skills matter as much as technical ones. There's a clear internal growth path, with regular skip-level reviews and structured career conversations. The company invests in upskilling through internal training, certifications support, and cross-team rotations for strong performers. High performers in this role typically move into a broader or more senior position within 18-24 months. Feedback here is direct and frequent — managers expect you to speak up early rather than sit on a problem.
### Compensation
CTC on offer: ₹10.2 - ₹14.5 LPA, updated as of 28-Jul-2026.
If you think you're a strong fit, go ahead and apply — we'd rather hear from you than miss you.