Job Description
Customer Service is hiring a Head of Customer Support to take on a senior mandate within Customer Support Specialist, operating in a customer-facing service function measured on satisfaction scores and turnaround time. This is a role for someone who is expected to spend 8-15 years building credibility and, over time, own outcomes rather than just tasks.
The mandate centres on customer support specialist, and the person in this seat will be expected to bring depth in Query Resolution, Process Compliance, Complaint Management, Customer Service, Communication Skills, while also operating comfortably with ambiguity — senior roles here rarely come with a fully written playbook.
The pace can be demanding during peak cycles, balanced by a genuinely supportive team that helps each other hit deadlines. High performers in this role typically move into a broader or more senior position within 18-24 months.
On the qualifications side, we're looking at Any Graduate / 12th Pass (for entry roles) as a baseline, though what matters more at this level is a demonstrated track record rather than the credential itself.
Cross-functional collaboration is baked into how the team operates, so strong communication skills matter as much as technical ones.
Benefits are in line with industry norms — health cover, PF, and annual leave, along with periodic performance bonuses.
The package includes group medical cover, performance-linked bonuses, and standard statutory benefits.
High performers in this role typically move into a broader or more senior position within 18-24 months.
Compensation for this position is ₹10.7 - ₹13.5 LPA, commensurate with experience, for a Full-Time engagement based out of Mumbai. If this sounds like the kind of head of customer support role you've been looking for, we'd love to hear from you.
The mandate centres on customer support specialist, and the person in this seat will be expected to bring depth in Query Resolution, Process Compliance, Complaint Management, Customer Service, Communication Skills, while also operating comfortably with ambiguity — senior roles here rarely come with a fully written playbook.
The pace can be demanding during peak cycles, balanced by a genuinely supportive team that helps each other hit deadlines. High performers in this role typically move into a broader or more senior position within 18-24 months.
On the qualifications side, we're looking at Any Graduate / 12th Pass (for entry roles) as a baseline, though what matters more at this level is a demonstrated track record rather than the credential itself.
Cross-functional collaboration is baked into how the team operates, so strong communication skills matter as much as technical ones.
Benefits are in line with industry norms — health cover, PF, and annual leave, along with periodic performance bonuses.
The package includes group medical cover, performance-linked bonuses, and standard statutory benefits.
High performers in this role typically move into a broader or more senior position within 18-24 months.
Compensation for this position is ₹10.7 - ₹13.5 LPA, commensurate with experience, for a Full-Time engagement based out of Mumbai. If this sounds like the kind of head of customer support role you've been looking for, we'd love to hear from you.