Job Description
**Principal Documentation & Records Permit Coordinator (Client Relations)** | Pune | Full-time | INR 23.8-56.7 LPA
**About the role:**
- Position within Documentation & Records Management - Client & Stakeholder Management, under the Zoning & Land Use Administration vertical
- Level: senior level
- Reports to the functional head for Documentation & Records Management - Client & Stakeholder Management
**What you'll do:**
- Handle core documentation & records management - client & stakeholder management activities on a day-to-day basis
- Use Variance & Appeals Processing regularly as part of core deliverables
- Work closely with adjacent teams to align priorities
- Track progress against agreed timelines and escalate issues proactively
**What you'll need:**
- Variance & Appeals Processing
- GIS Mapping (Zoning)
- Records Management
- Documentation & Records Management
- Permit Processing
- Documentation
- Zoning Regulations & Land Use Codes
- Regulatory Compliance (Municipal Codes)
- B.A (Public Administration)
- 12+ years of relevant experience
**Good to know:**
- Applications without a clear summary of relevant experience are less likely to be shortlisted for the first round. Work culture here leans collaborative, with regular knowledge-sharing sessions and an open-door policy for raising concerns.
- Candidates are encouraged to highlight measurable outcomes from previous roles rather than just responsibilities held. Priorities can shift mid-week depending on business needs, so adaptability matters as much as technical depth.
- A typical day starts with reviewing priority tasks and syncing with the immediate team before moving into focused execution work. No two days look identical - some are heavy on execution, others are spent largely in planning and cross-team discussions.
- The package is structured with a fixed component, performance bonus, and standard health coverage. High performers in this role typically move into a broader ownership scope within 18-24 months.
- Mornings are usually spent on planning and status reviews, while the rest of the day is given over to hands-on delivery and problem-solving. Expect a mix of scheduled reviews, ad-hoc troubleshooting, and documentation as the workload shifts through the week.
- Most days include at least one review checkpoint where progress is discussed against the plan for the week. Compensation includes standard statutory benefits along with performance-linked variable pay.
- Performance is reviewed on a structured cycle, with clear criteria for movement into the next band. The team follows a flat structure where ideas are evaluated on merit rather than hierarchy, and feedback flows in both directions.
- Interested candidates should be prepared to walk through relevant past work during the interview process. Learning and certification support is available for tools and frameworks directly relevant to the role. In addition to fixed pay, the role carries eligibility for annual appraisals and merit-based increments.
- Benefits include health insurance, provident fund contributions, and paid leave in line with company policy. The organisation places a premium on ownership; once a task is assigned, the expectation is to see it through without hand-holding.
- The hiring process typically includes a screening round, a technical or functional assessment, and a final discussion with the reporting manager. The role alternates between independent deep work and short coordination huddles with stakeholders across functions.
- Disagreement on approach is expected and welcomed, provided it's backed by reasoning rather than preference alone. Shortlisted applicants will be evaluated on both domain knowledge and practical problem-solving ability. Managers here tend to give context rather than instructions, leaving room for the individual to decide how a task gets done.
- There is a defined internal mobility path for people who want to specialise deeper or move into people management. Internal job postings are open to employees who've completed a minimum tenure in their current role.
**About the role:**
- Position within Documentation & Records Management - Client & Stakeholder Management, under the Zoning & Land Use Administration vertical
- Level: senior level
- Reports to the functional head for Documentation & Records Management - Client & Stakeholder Management
**What you'll do:**
- Handle core documentation & records management - client & stakeholder management activities on a day-to-day basis
- Use Variance & Appeals Processing regularly as part of core deliverables
- Work closely with adjacent teams to align priorities
- Track progress against agreed timelines and escalate issues proactively
**What you'll need:**
- Variance & Appeals Processing
- GIS Mapping (Zoning)
- Records Management
- Documentation & Records Management
- Permit Processing
- Documentation
- Zoning Regulations & Land Use Codes
- Regulatory Compliance (Municipal Codes)
- B.A (Public Administration)
- 12+ years of relevant experience
**Good to know:**
- Applications without a clear summary of relevant experience are less likely to be shortlisted for the first round. Work culture here leans collaborative, with regular knowledge-sharing sessions and an open-door policy for raising concerns.
- Candidates are encouraged to highlight measurable outcomes from previous roles rather than just responsibilities held. Priorities can shift mid-week depending on business needs, so adaptability matters as much as technical depth.
- A typical day starts with reviewing priority tasks and syncing with the immediate team before moving into focused execution work. No two days look identical - some are heavy on execution, others are spent largely in planning and cross-team discussions.
- The package is structured with a fixed component, performance bonus, and standard health coverage. High performers in this role typically move into a broader ownership scope within 18-24 months.
- Mornings are usually spent on planning and status reviews, while the rest of the day is given over to hands-on delivery and problem-solving. Expect a mix of scheduled reviews, ad-hoc troubleshooting, and documentation as the workload shifts through the week.
- Most days include at least one review checkpoint where progress is discussed against the plan for the week. Compensation includes standard statutory benefits along with performance-linked variable pay.
- Performance is reviewed on a structured cycle, with clear criteria for movement into the next band. The team follows a flat structure where ideas are evaluated on merit rather than hierarchy, and feedback flows in both directions.
- Interested candidates should be prepared to walk through relevant past work during the interview process. Learning and certification support is available for tools and frameworks directly relevant to the role. In addition to fixed pay, the role carries eligibility for annual appraisals and merit-based increments.
- Benefits include health insurance, provident fund contributions, and paid leave in line with company policy. The organisation places a premium on ownership; once a task is assigned, the expectation is to see it through without hand-holding.
- The hiring process typically includes a screening round, a technical or functional assessment, and a final discussion with the reporting manager. The role alternates between independent deep work and short coordination huddles with stakeholders across functions.
- Disagreement on approach is expected and welcomed, provided it's backed by reasoning rather than preference alone. Shortlisted applicants will be evaluated on both domain knowledge and practical problem-solving ability. Managers here tend to give context rather than instructions, leaving room for the individual to decide how a task gets done.
- There is a defined internal mobility path for people who want to specialise deeper or move into people management. Internal job postings are open to employees who've completed a minimum tenure in their current role.