Job Description
Customer Service is hiring a Customer Service Lead to take on a senior mandate within Customer Support Specialist, operating in a customer-facing service function measured on satisfaction scores and turnaround time. This is a role for someone who is expected to spend 9-17 years building credibility and, over time, own outcomes rather than just tasks.
The mandate centres on customer support specialist, and the person in this seat will be expected to bring depth in Customer Service, Query Resolution, CRM Tools, Multi-channel Support (chat/email/voice), SLA Adherence, while also operating comfortably with ambiguity — senior roles here rarely come with a fully written playbook.
The pace can be demanding during peak cycles, balanced by a genuinely supportive team that helps each other hit deadlines. The company invests in upskilling through internal training, certifications support, and cross-team rotations for strong performers.
On the qualifications side, we're looking at BBA / 12th Pass (for entry roles) (preferred) as a baseline, though what matters more at this level is a demonstrated track record rather than the credential itself.
Standard benefits include health insurance, provident fund contributions, and paid time off in line with company policy.
The package includes group medical cover, performance-linked bonuses, and standard statutory benefits.
The company invests in upskilling through internal training, certifications support, and cross-team rotations for strong performers.
Feedback here is direct and frequent — managers expect you to speak up early rather than sit on a problem.
High performers in this role typically move into a broader or more senior position within 18-24 months.
Compensation for this position is ₹8.6 - ₹10.4 LPA, commensurate with experience, for a Full-Time engagement based out of Kolkata. If this sounds like the kind of customer service lead role you've been looking for, we'd love to hear from you.
The mandate centres on customer support specialist, and the person in this seat will be expected to bring depth in Customer Service, Query Resolution, CRM Tools, Multi-channel Support (chat/email/voice), SLA Adherence, while also operating comfortably with ambiguity — senior roles here rarely come with a fully written playbook.
The pace can be demanding during peak cycles, balanced by a genuinely supportive team that helps each other hit deadlines. The company invests in upskilling through internal training, certifications support, and cross-team rotations for strong performers.
On the qualifications side, we're looking at BBA / 12th Pass (for entry roles) (preferred) as a baseline, though what matters more at this level is a demonstrated track record rather than the credential itself.
Standard benefits include health insurance, provident fund contributions, and paid time off in line with company policy.
The package includes group medical cover, performance-linked bonuses, and standard statutory benefits.
The company invests in upskilling through internal training, certifications support, and cross-team rotations for strong performers.
Feedback here is direct and frequent — managers expect you to speak up early rather than sit on a problem.
High performers in this role typically move into a broader or more senior position within 18-24 months.
Compensation for this position is ₹8.6 - ₹10.4 LPA, commensurate with experience, for a Full-Time engagement based out of Kolkata. If this sounds like the kind of customer service lead role you've been looking for, we'd love to hear from you.