Support Desk Associate

As a Support Desk Associate on our Customer Support Specialist team, you'll be stepping into a customer-facing service function measured on satisfaction scores and turnaround time. You'll bring 12th Pass (for entry roles) / B.Com and roughly 2-3 years of experience, and you're comfortable with SLA Adherence, Customer Service, Complaint Management, Multi-channel Support (chat/email/voice). Day to day, you'll be leaning on your knowledge of customer support specialist to get things done, working out of Ahmedabad. No two days look identical — some are heads-down execution days, others are spent almost entirely in stakeholder conversations and reviews. Feedback here is direct and frequent — managers expect you to speak up early rather than sit on a problem. High performers in this role typically move into a broader or more senior position within 18-24 months. Standard benefits include health insurance, provident fund contributions, and paid time off in line with company policy. The package includes group medical cover, performance-linked bonuses, and standard statutory benefits. The pace can be demanding during peak cycles, balanced by a genuinely supportive team that helps each other hit deadlines. The environment rewards initiative; people who raise their hand for new challenges tend to grow fastest. Cross-functional collaboration is baked into how the team operates, so strong communication skills matter as much as technical ones. In return, you'll get ₹2.9 - ₹4.8 LPA as a Internship employee. Interested candidates who meet the above criteria are encouraged to apply.