Job Description
**Service Delivery Specialist** — Customer Service / Customer Support Specialist (Mid-Level)
- **Location:** Bengaluru
- **CTC:** ₹5.5 - ₹7.1 LPA
- **Experience required:** 4-7 years
- **Education:** 12th Pass (for entry roles)
- **Job type:** Contract
- **Posted on:** 26-Jul-2026
**What you'll work on:**
- Applying Communication Skills in day-to-day work within the Customer Support Specialist function
- Applying Customer Service in day-to-day work within the Customer Support Specialist function
- Applying Escalation Handling in day-to-day work within the Customer Support Specialist function
- Applying Multi-channel Support (chat/email/voice) in day-to-day work within the Customer Support Specialist function
- Applying Complaint Management in day-to-day work within the Customer Support Specialist function
- Applying MS Office Basics in day-to-day work within the Customer Support Specialist function
**What we're looking for:**
- Someone comfortable operating in a customer-facing service function measured on satisfaction scores and turnaround time
- Strong grip on the fundamentals of customer support specialist
- Ability to work contract out of Bengaluru
**A few more things:**
- Expect a mix of independent work and collaborative sessions, with regular check-ins to keep priorities aligned across the team.
- Expect a mix of independent work and collaborative sessions, with regular check-ins to keep priorities aligned across the team.
- The environment rewards initiative; people who raise their hand for new challenges tend to grow fastest.
- The team culture leans collaborative and fairly informal, with an emphasis on ownership over hierarchy.
- Mornings are usually spent on planning and stand-ups, while the bulk of the afternoon goes into execution, coordination with stakeholders, and troubleshooting whatever comes up.
- The pace can be demanding during peak cycles, balanced by a genuinely supportive team that helps each other hit deadlines.
- The company invests in upskilling through internal training, certifications support, and cross-team rotations for strong performers.
- Mornings are usually spent on planning and stand-ups, while the bulk of the afternoon goes into execution, coordination with stakeholders, and troubleshooting whatever comes up.
- This role is often a stepping stone into leadership tracks for candidates who show strong ownership early on.
- The team culture leans collaborative and fairly informal, with an emphasis on ownership over hierarchy.
- High performers in this role typically move into a broader or more senior position within 18-24 months.
- High performers in this role typically move into a broader or more senior position within 18-24 months.
- A typical day starts with reviewing open items from the previous shift, syncing with the immediate team, and prioritising the day's deliverables before diving into focused work blocks.
- Mornings are usually spent on planning and stand-ups, while the bulk of the afternoon goes into execution, coordination with stakeholders, and troubleshooting whatever comes up.
- The role blends planned, structured work with a fair share of ad-hoc problem solving as issues surface through the day.
We review applications on a rolling basis, so early applications are encouraged.
- **Location:** Bengaluru
- **CTC:** ₹5.5 - ₹7.1 LPA
- **Experience required:** 4-7 years
- **Education:** 12th Pass (for entry roles)
- **Job type:** Contract
- **Posted on:** 26-Jul-2026
**What you'll work on:**
- Applying Communication Skills in day-to-day work within the Customer Support Specialist function
- Applying Customer Service in day-to-day work within the Customer Support Specialist function
- Applying Escalation Handling in day-to-day work within the Customer Support Specialist function
- Applying Multi-channel Support (chat/email/voice) in day-to-day work within the Customer Support Specialist function
- Applying Complaint Management in day-to-day work within the Customer Support Specialist function
- Applying MS Office Basics in day-to-day work within the Customer Support Specialist function
**What we're looking for:**
- Someone comfortable operating in a customer-facing service function measured on satisfaction scores and turnaround time
- Strong grip on the fundamentals of customer support specialist
- Ability to work contract out of Bengaluru
**A few more things:**
- Expect a mix of independent work and collaborative sessions, with regular check-ins to keep priorities aligned across the team.
- Expect a mix of independent work and collaborative sessions, with regular check-ins to keep priorities aligned across the team.
- The environment rewards initiative; people who raise their hand for new challenges tend to grow fastest.
- The team culture leans collaborative and fairly informal, with an emphasis on ownership over hierarchy.
- Mornings are usually spent on planning and stand-ups, while the bulk of the afternoon goes into execution, coordination with stakeholders, and troubleshooting whatever comes up.
- The pace can be demanding during peak cycles, balanced by a genuinely supportive team that helps each other hit deadlines.
- The company invests in upskilling through internal training, certifications support, and cross-team rotations for strong performers.
- Mornings are usually spent on planning and stand-ups, while the bulk of the afternoon goes into execution, coordination with stakeholders, and troubleshooting whatever comes up.
- This role is often a stepping stone into leadership tracks for candidates who show strong ownership early on.
- The team culture leans collaborative and fairly informal, with an emphasis on ownership over hierarchy.
- High performers in this role typically move into a broader or more senior position within 18-24 months.
- High performers in this role typically move into a broader or more senior position within 18-24 months.
- A typical day starts with reviewing open items from the previous shift, syncing with the immediate team, and prioritising the day's deliverables before diving into focused work blocks.
- Mornings are usually spent on planning and stand-ups, while the bulk of the afternoon goes into execution, coordination with stakeholders, and troubleshooting whatever comes up.
- The role blends planned, structured work with a fair share of ad-hoc problem solving as issues surface through the day.
We review applications on a rolling basis, so early applications are encouraged.