Job Description
**Q: What is this role about?**
A: This opening is for a Senior Customer Support Specialist role focused on Customer Support Specialist, within the broader Customer Service space. It sits at the senior level.
**Q: What skills do I need?**
A: You should be comfortable with MS Office Basics, Multi-channel Support (chat/email/voice), SLA Adherence, Query Resolution, Customer Service, Escalation Handling, Complaint Management, CRM Tools, Process Compliance. Most of these are picked up on the job, but a working familiarity helps.
**Q: What's the experience requirement?**
A: We're looking at 12-15 years, with BBA as the typical educational background.
**Q: Where is this based, and what does it pay?**
A: The role is based in Hyderabad and pays ₹9.1 - ₹11.0 LPA, structured as a Full-Time position.
**Q: What's the team and culture like?**
A: Feedback here is direct and frequent — managers expect you to speak up early rather than sit on a problem. No two days look identical — some are heads-down execution days, others are spent almost entirely in stakeholder conversations and reviews.
**Q: Is there room to grow?**
A: Mentorship is informal but consistent — senior team members actively coach newer hires on both skills and career direction.
**Q: What does a typical day look like?**
A: Mornings are usually spent on planning and stand-ups, while the bulk of the afternoon goes into execution, coordination with stakeholders, and troubleshooting whatever comes up.
**Q: What benefits are included?**
A: The package includes group medical cover, performance-linked bonuses, and standard statutory benefits.
**Q: How do I apply?**
A: If this sounds like the kind of senior customer support specialist role you've been looking for, we'd love to hear from you.
A: This opening is for a Senior Customer Support Specialist role focused on Customer Support Specialist, within the broader Customer Service space. It sits at the senior level.
**Q: What skills do I need?**
A: You should be comfortable with MS Office Basics, Multi-channel Support (chat/email/voice), SLA Adherence, Query Resolution, Customer Service, Escalation Handling, Complaint Management, CRM Tools, Process Compliance. Most of these are picked up on the job, but a working familiarity helps.
**Q: What's the experience requirement?**
A: We're looking at 12-15 years, with BBA as the typical educational background.
**Q: Where is this based, and what does it pay?**
A: The role is based in Hyderabad and pays ₹9.1 - ₹11.0 LPA, structured as a Full-Time position.
**Q: What's the team and culture like?**
A: Feedback here is direct and frequent — managers expect you to speak up early rather than sit on a problem. No two days look identical — some are heads-down execution days, others are spent almost entirely in stakeholder conversations and reviews.
**Q: Is there room to grow?**
A: Mentorship is informal but consistent — senior team members actively coach newer hires on both skills and career direction.
**Q: What does a typical day look like?**
A: Mornings are usually spent on planning and stand-ups, while the bulk of the afternoon goes into execution, coordination with stakeholders, and troubleshooting whatever comes up.
**Q: What benefits are included?**
A: The package includes group medical cover, performance-linked bonuses, and standard statutory benefits.
**Q: How do I apply?**
A: If this sounds like the kind of senior customer support specialist role you've been looking for, we'd love to hear from you.