Job Description
Position: Principal Client Account Management Service Engineer (Ops)
Function: Client Account Management (Reprographics) - Operations & Execution
Industry: Xerography & Reprographics Services
Grade: senior level
Location: Gurugram
Employment Type: Hybrid
Compensation: INR 12.2-32.5 LPA
The organisation invites applications for the above-referenced position. The incumbent shall be responsible for discharging duties associated with client account management (reprographics) - operations & execution, in accordance with the standards and processes laid down by Xerography & Reprographics Services.
Minimum Qualification: ITI (Printing/Electronics)
Minimum Experience: 9 years
Core Competencies Required: Large-format Printing, Client Account Management, MS Office, Client Account Management (Reprographics), Consumables & Inventory Management, Operations, Quality Control (Print Output), Digital Scanning & Archival, Document Reproduction Operations
Further Information:
Work culture here leans collaborative, with regular knowledge-sharing sessions and an open-door policy for raising concerns. Candidates are encouraged to highlight measurable outcomes from previous roles rather than just responsibilities held. The hiring process typically includes a screening round, a technical or functional assessment, and a final discussion with the reporting manager. Cross-functional exposure is built into the role by design, so the person will regularly interact with adjacent teams and leadership. Leave policy follows standard industry norms, including earned leave, sick leave, and public holidays as applicable. Internal job postings are open to employees who've completed a minimum tenure in their current role. Disagreement on approach is expected and welcomed, provided it's backed by reasoning rather than preference alone. New joiners typically get a short structured onboarding before being handed independent ownership of their first deliverables. The next logical step from this position is a senior or lead-track role within the same function. A typical day starts with reviewing priority tasks and syncing with the immediate team before moving into focused execution work. Benefits include health insurance, provident fund contributions, and paid leave in line with company policy. No two days look identical - some are heavy on execution, others are spent largely in planning and cross-team discussions. Learning and certification support is available for tools and frameworks directly relevant to the role. In addition to fixed pay, the role carries eligibility for annual appraisals and merit-based increments. The organisation places a premium on ownership; once a task is assigned, the expectation is to see it through without hand-holding. Applications without a clear summary of relevant experience are less likely to be shortlisted for the first round. Performance is reviewed on a structured cycle, with clear criteria for movement into the next band. The team follows a flat structure where ideas are evaluated on merit rather than hierarchy, and feedback flows in both directions. Managers here tend to give context rather than instructions, leaving room for the individual to decide how a task gets done. Expect a mix of scheduled reviews, ad-hoc troubleshooting, and documentation as the workload shifts through the week. The package is structured with a fixed component, performance bonus, and standard health coverage. The role alternates between independent deep work and short coordination huddles with stakeholders across functions. The environment rewards initiative - people who flag problems early and propose fixes tend to grow faster here. Skip-level conversations with senior leadership are encouraged at least twice a year to discuss career direction. Shortlisted applicants will be evaluated on both domain knowledge and practical problem-solving ability.
Function: Client Account Management (Reprographics) - Operations & Execution
Industry: Xerography & Reprographics Services
Grade: senior level
Location: Gurugram
Employment Type: Hybrid
Compensation: INR 12.2-32.5 LPA
The organisation invites applications for the above-referenced position. The incumbent shall be responsible for discharging duties associated with client account management (reprographics) - operations & execution, in accordance with the standards and processes laid down by Xerography & Reprographics Services.
Minimum Qualification: ITI (Printing/Electronics)
Minimum Experience: 9 years
Core Competencies Required: Large-format Printing, Client Account Management, MS Office, Client Account Management (Reprographics), Consumables & Inventory Management, Operations, Quality Control (Print Output), Digital Scanning & Archival, Document Reproduction Operations
Further Information:
Work culture here leans collaborative, with regular knowledge-sharing sessions and an open-door policy for raising concerns. Candidates are encouraged to highlight measurable outcomes from previous roles rather than just responsibilities held. The hiring process typically includes a screening round, a technical or functional assessment, and a final discussion with the reporting manager. Cross-functional exposure is built into the role by design, so the person will regularly interact with adjacent teams and leadership. Leave policy follows standard industry norms, including earned leave, sick leave, and public holidays as applicable. Internal job postings are open to employees who've completed a minimum tenure in their current role. Disagreement on approach is expected and welcomed, provided it's backed by reasoning rather than preference alone. New joiners typically get a short structured onboarding before being handed independent ownership of their first deliverables. The next logical step from this position is a senior or lead-track role within the same function. A typical day starts with reviewing priority tasks and syncing with the immediate team before moving into focused execution work. Benefits include health insurance, provident fund contributions, and paid leave in line with company policy. No two days look identical - some are heavy on execution, others are spent largely in planning and cross-team discussions. Learning and certification support is available for tools and frameworks directly relevant to the role. In addition to fixed pay, the role carries eligibility for annual appraisals and merit-based increments. The organisation places a premium on ownership; once a task is assigned, the expectation is to see it through without hand-holding. Applications without a clear summary of relevant experience are less likely to be shortlisted for the first round. Performance is reviewed on a structured cycle, with clear criteria for movement into the next band. The team follows a flat structure where ideas are evaluated on merit rather than hierarchy, and feedback flows in both directions. Managers here tend to give context rather than instructions, leaving room for the individual to decide how a task gets done. Expect a mix of scheduled reviews, ad-hoc troubleshooting, and documentation as the workload shifts through the week. The package is structured with a fixed component, performance bonus, and standard health coverage. The role alternates between independent deep work and short coordination huddles with stakeholders across functions. The environment rewards initiative - people who flag problems early and propose fixes tend to grow faster here. Skip-level conversations with senior leadership are encouraged at least twice a year to discuss career direction. Shortlisted applicants will be evaluated on both domain knowledge and practical problem-solving ability.