Job Description
**Director of Client Account Management Print Shop Supervisor (Ops)** | Noida | Full-time | INR 13.7-38.6 LPA
**About the role:**
- Position within Client Account Management (Reprographics) - Operations & Execution, under the Xerography & Reprographics Services vertical
- Level: senior level
- Reports to the functional head for Client Account Management (Reprographics) - Operations & Execution
**What you'll do:**
- Handle core client account management (reprographics) - operations & execution activities on a day-to-day basis
- Use Operations regularly as part of core deliverables
- Work closely with adjacent teams to align priorities
- Track progress against agreed timelines and escalate issues proactively
**What you'll need:**
- Operations
- Consumables & Inventory Management
- MS Office
- Quality Control (Print Output)
- Client Account Management (Reprographics)
- Document Reproduction Operations
- Large-format Printing
- Execution
- ITI (Printing/Electronics)
- 13+ years of relevant experience
**Good to know:**
- No two days look identical - some are heavy on execution, others are spent largely in planning and cross-team discussions. Most days include at least one review checkpoint where progress is discussed against the plan for the week.
- Internal job postings are open to employees who've completed a minimum tenure in their current role. Interested candidates should be prepared to walk through relevant past work during the interview process.
- Mornings are usually spent on planning and status reviews, while the rest of the day is given over to hands-on delivery and problem-solving. Cross-functional exposure is built into the role by design, so the person will regularly interact with adjacent teams and leadership. New joiners typically get a short structured onboarding before being handed independent ownership of their first deliverables.
- Leave policy follows standard industry norms, including earned leave, sick leave, and public holidays as applicable. There is a defined internal mobility path for people who want to specialise deeper or move into people management.
- Compensation includes standard statutory benefits along with performance-linked variable pay. Disagreement on approach is expected and welcomed, provided it's backed by reasoning rather than preference alone.
- A typical day starts with reviewing priority tasks and syncing with the immediate team before moving into focused execution work. The hiring process typically includes a screening round, a technical or functional assessment, and a final discussion with the reporting manager. Applications without a clear summary of relevant experience are less likely to be shortlisted for the first round.
- Benefits include health insurance, provident fund contributions, and paid leave in line with company policy. References may be requested closer to the offer stage rather than at the start of the process. Learning and certification support is available for tools and frameworks directly relevant to the role.
- The package is structured with a fixed component, performance bonus, and standard health coverage. The environment rewards initiative - people who flag problems early and propose fixes tend to grow faster here.
- Expect a mix of scheduled reviews, ad-hoc troubleshooting, and documentation as the workload shifts through the week. Relocation assistance may be extended for candidates moving from a different city, subject to approval. Work culture here leans collaborative, with regular knowledge-sharing sessions and an open-door policy for raising concerns.
**About the role:**
- Position within Client Account Management (Reprographics) - Operations & Execution, under the Xerography & Reprographics Services vertical
- Level: senior level
- Reports to the functional head for Client Account Management (Reprographics) - Operations & Execution
**What you'll do:**
- Handle core client account management (reprographics) - operations & execution activities on a day-to-day basis
- Use Operations regularly as part of core deliverables
- Work closely with adjacent teams to align priorities
- Track progress against agreed timelines and escalate issues proactively
**What you'll need:**
- Operations
- Consumables & Inventory Management
- MS Office
- Quality Control (Print Output)
- Client Account Management (Reprographics)
- Document Reproduction Operations
- Large-format Printing
- Execution
- ITI (Printing/Electronics)
- 13+ years of relevant experience
**Good to know:**
- No two days look identical - some are heavy on execution, others are spent largely in planning and cross-team discussions. Most days include at least one review checkpoint where progress is discussed against the plan for the week.
- Internal job postings are open to employees who've completed a minimum tenure in their current role. Interested candidates should be prepared to walk through relevant past work during the interview process.
- Mornings are usually spent on planning and status reviews, while the rest of the day is given over to hands-on delivery and problem-solving. Cross-functional exposure is built into the role by design, so the person will regularly interact with adjacent teams and leadership. New joiners typically get a short structured onboarding before being handed independent ownership of their first deliverables.
- Leave policy follows standard industry norms, including earned leave, sick leave, and public holidays as applicable. There is a defined internal mobility path for people who want to specialise deeper or move into people management.
- Compensation includes standard statutory benefits along with performance-linked variable pay. Disagreement on approach is expected and welcomed, provided it's backed by reasoning rather than preference alone.
- A typical day starts with reviewing priority tasks and syncing with the immediate team before moving into focused execution work. The hiring process typically includes a screening round, a technical or functional assessment, and a final discussion with the reporting manager. Applications without a clear summary of relevant experience are less likely to be shortlisted for the first round.
- Benefits include health insurance, provident fund contributions, and paid leave in line with company policy. References may be requested closer to the offer stage rather than at the start of the process. Learning and certification support is available for tools and frameworks directly relevant to the role.
- The package is structured with a fixed component, performance bonus, and standard health coverage. The environment rewards initiative - people who flag problems early and propose fixes tend to grow faster here.
- Expect a mix of scheduled reviews, ad-hoc troubleshooting, and documentation as the workload shifts through the week. Relocation assistance may be extended for candidates moving from a different city, subject to approval. Work culture here leans collaborative, with regular knowledge-sharing sessions and an open-door policy for raising concerns.