Job Description
Our Customer Service division is hiring a Customer Success Specialist to strengthen its Customer Support Specialist function. Operating within a customer-facing service function measured on satisfaction scores and turnaround time, this mid-level-level position calls for someone who can hit the ground running. The ideal candidate brings Any Graduate and around 3-6 years of relevant experience, with working knowledge of SLA Adherence, Process Compliance, MS Office Basics, CRM Tools. The role blends planned, structured work with a fair share of ad-hoc problem solving as issues surface through the day. Cross-functional collaboration is baked into how the team operates, so strong communication skills matter as much as technical ones. This role is often a stepping stone into leadership tracks for candidates who show strong ownership early on. No two days look identical — some are heads-down execution days, others are spent almost entirely in stakeholder conversations and reviews. Mornings are usually spent on planning and stand-ups, while the bulk of the afternoon goes into execution, coordination with stakeholders, and troubleshooting whatever comes up. Benefits are in line with industry norms — health cover, PF, and annual leave, along with periodic performance bonuses. This is a Full-Time role based in Jaipur, offering ₹5.9 - ₹8.3 LPA depending on experience. Interested candidates who meet the above criteria are encouraged to apply.