Job Description
Customer Service is hiring a Customer Service Analyst to take on a mid-level mandate with real ownership within Customer Support Specialist, operating in a customer-facing service function measured on satisfaction scores and turnaround time. This is a role for someone who is expected to spend 4-6 years building credibility and, over time, own outcomes rather than just tasks.
The mandate centres on customer support specialist, and the person in this seat will be expected to bring depth in MS Office Basics, Communication Skills, Process Compliance, Escalation Handling, Complaint Management, while also operating comfortably with ambiguity — you'll be given direction but expected to fill in the details yourself.
The team culture leans collaborative and fairly informal, with an emphasis on ownership over hierarchy. This role is often a stepping stone into leadership tracks for candidates who show strong ownership early on.
On the qualifications side, we're looking at Any Graduate as a baseline, though what matters more at this level is a demonstrated track record rather than the credential itself.
This role is often a stepping stone into leadership tracks for candidates who show strong ownership early on.
Compensation for this position is ₹5.9 - ₹8.2 LPA, commensurate with experience, for a Full-Time engagement based out of Remote (India). If you think you're a strong fit, go ahead and apply — we'd rather hear from you than miss you.
The mandate centres on customer support specialist, and the person in this seat will be expected to bring depth in MS Office Basics, Communication Skills, Process Compliance, Escalation Handling, Complaint Management, while also operating comfortably with ambiguity — you'll be given direction but expected to fill in the details yourself.
The team culture leans collaborative and fairly informal, with an emphasis on ownership over hierarchy. This role is often a stepping stone into leadership tracks for candidates who show strong ownership early on.
On the qualifications side, we're looking at Any Graduate as a baseline, though what matters more at this level is a demonstrated track record rather than the credential itself.
This role is often a stepping stone into leadership tracks for candidates who show strong ownership early on.
Compensation for this position is ₹5.9 - ₹8.2 LPA, commensurate with experience, for a Full-Time engagement based out of Remote (India). If you think you're a strong fit, go ahead and apply — we'd rather hear from you than miss you.