Job Description
## Customer Relations Manager
**Industry:** Customer Service | **Function:** Customer Support Specialist | **Level:** Senior
**Location:** Kolkata | **CTC:** ₹9.8 - ₹13.1 LPA | **Experience:** 8-13 years
### Role Overview
Our Customer Service division is hiring a Customer Relations Manager to strengthen its Customer Support Specialist function. This is a senior position operating in a customer-facing service function measured on satisfaction scores and turnaround time.
### Key Responsibilities
- Take ownership of day-to-day activities related to customer support specialist.
- Apply hands-on knowledge of Process Compliance and Query Resolution to deliver on team goals.
- Collaborate with cross-functional stakeholders to ensure smooth execution.
- Maintain accurate documentation and reporting as required by the Customer Service function.
- Flag risks or bottlenecks early and work with the team to resolve them.
### Requirements
- Education: Any Graduate
- Experience: 8-13 years
- Core skills: Process Compliance, Query Resolution, MS Office Basics, Escalation Handling, Customer Service, CRM Tools, Multi-channel Support (chat/email/voice), Communication Skills, Complaint Management
- Comfortable working in Full-Time arrangement based out of Kolkata
### Life on the Team
The pace can be demanding during peak cycles, balanced by a genuinely supportive team that helps each other hit deadlines. No two days look identical — some are heads-down execution days, others are spent almost entirely in stakeholder conversations and reviews. High performers in this role typically move into a broader or more senior position within 18-24 months. Cross-functional collaboration is baked into how the team operates, so strong communication skills matter as much as technical ones. Mornings are usually spent on planning and stand-ups, while the bulk of the afternoon goes into execution, coordination with stakeholders, and troubleshooting whatever comes up. Feedback here is direct and frequent — managers expect you to speak up early rather than sit on a problem.
### Compensation
CTC on offer: ₹9.8 - ₹13.1 LPA, updated as of 10-Jul-2026.
If this sounds like the kind of customer relations manager role you've been looking for, we'd love to hear from you.
**Industry:** Customer Service | **Function:** Customer Support Specialist | **Level:** Senior
**Location:** Kolkata | **CTC:** ₹9.8 - ₹13.1 LPA | **Experience:** 8-13 years
### Role Overview
Our Customer Service division is hiring a Customer Relations Manager to strengthen its Customer Support Specialist function. This is a senior position operating in a customer-facing service function measured on satisfaction scores and turnaround time.
### Key Responsibilities
- Take ownership of day-to-day activities related to customer support specialist.
- Apply hands-on knowledge of Process Compliance and Query Resolution to deliver on team goals.
- Collaborate with cross-functional stakeholders to ensure smooth execution.
- Maintain accurate documentation and reporting as required by the Customer Service function.
- Flag risks or bottlenecks early and work with the team to resolve them.
### Requirements
- Education: Any Graduate
- Experience: 8-13 years
- Core skills: Process Compliance, Query Resolution, MS Office Basics, Escalation Handling, Customer Service, CRM Tools, Multi-channel Support (chat/email/voice), Communication Skills, Complaint Management
- Comfortable working in Full-Time arrangement based out of Kolkata
### Life on the Team
The pace can be demanding during peak cycles, balanced by a genuinely supportive team that helps each other hit deadlines. No two days look identical — some are heads-down execution days, others are spent almost entirely in stakeholder conversations and reviews. High performers in this role typically move into a broader or more senior position within 18-24 months. Cross-functional collaboration is baked into how the team operates, so strong communication skills matter as much as technical ones. Mornings are usually spent on planning and stand-ups, while the bulk of the afternoon goes into execution, coordination with stakeholders, and troubleshooting whatever comes up. Feedback here is direct and frequent — managers expect you to speak up early rather than sit on a problem.
### Compensation
CTC on offer: ₹9.8 - ₹13.1 LPA, updated as of 10-Jul-2026.
If this sounds like the kind of customer relations manager role you've been looking for, we'd love to hear from you.