Job Description
**Customer Relations Associate** — Customer Service / Customer Support Specialist (Junior)
- **Location:** Mumbai
- **CTC:** ₹2.7 - ₹3.7 LPA
- **Experience required:** 1-2 years
- **Education:** BBA
- **Job type:** Full-Time
- **Posted on:** 03-Jul-2026
**What you'll work on:**
- Applying Escalation Handling in day-to-day work within the Customer Support Specialist function
- Applying Multi-channel Support (chat/email/voice) in day-to-day work within the Customer Support Specialist function
- Applying Customer Service in day-to-day work within the Customer Support Specialist function
- Applying Process Compliance in day-to-day work within the Customer Support Specialist function
**What we're looking for:**
- Someone comfortable operating in a customer-facing service function measured on satisfaction scores and turnaround time
- Strong grip on the fundamentals of customer support specialist
- Ability to work full-time out of Mumbai
**A few more things:**
- Mentorship is informal but consistent — senior team members actively coach newer hires on both skills and career direction.
- The company invests in upskilling through internal training, certifications support, and cross-team rotations for strong performers.
- Feedback here is direct and frequent — managers expect you to speak up early rather than sit on a problem.
- Expect a mix of independent work and collaborative sessions, with regular check-ins to keep priorities aligned across the team.
- The environment rewards initiative; people who raise their hand for new challenges tend to grow fastest.
- Cross-functional collaboration is baked into how the team operates, so strong communication skills matter as much as technical ones.
- High performers in this role typically move into a broader or more senior position within 18-24 months.
- The team culture leans collaborative and fairly informal, with an emphasis on ownership over hierarchy.
- No two days look identical — some are heads-down execution days, others are spent almost entirely in stakeholder conversations and reviews.
- The environment rewards initiative; people who raise their hand for new challenges tend to grow fastest.
- The company invests in upskilling through internal training, certifications support, and cross-team rotations for strong performers.
- No two days look identical — some are heads-down execution days, others are spent almost entirely in stakeholder conversations and reviews.
- The role blends planned, structured work with a fair share of ad-hoc problem solving as issues surface through the day.
- Feedback here is direct and frequent — managers expect you to speak up early rather than sit on a problem.
- Mentorship is informal but consistent — senior team members actively coach newer hires on both skills and career direction.
Interested candidates who meet the above criteria are encouraged to apply.
- **Location:** Mumbai
- **CTC:** ₹2.7 - ₹3.7 LPA
- **Experience required:** 1-2 years
- **Education:** BBA
- **Job type:** Full-Time
- **Posted on:** 03-Jul-2026
**What you'll work on:**
- Applying Escalation Handling in day-to-day work within the Customer Support Specialist function
- Applying Multi-channel Support (chat/email/voice) in day-to-day work within the Customer Support Specialist function
- Applying Customer Service in day-to-day work within the Customer Support Specialist function
- Applying Process Compliance in day-to-day work within the Customer Support Specialist function
**What we're looking for:**
- Someone comfortable operating in a customer-facing service function measured on satisfaction scores and turnaround time
- Strong grip on the fundamentals of customer support specialist
- Ability to work full-time out of Mumbai
**A few more things:**
- Mentorship is informal but consistent — senior team members actively coach newer hires on both skills and career direction.
- The company invests in upskilling through internal training, certifications support, and cross-team rotations for strong performers.
- Feedback here is direct and frequent — managers expect you to speak up early rather than sit on a problem.
- Expect a mix of independent work and collaborative sessions, with regular check-ins to keep priorities aligned across the team.
- The environment rewards initiative; people who raise their hand for new challenges tend to grow fastest.
- Cross-functional collaboration is baked into how the team operates, so strong communication skills matter as much as technical ones.
- High performers in this role typically move into a broader or more senior position within 18-24 months.
- The team culture leans collaborative and fairly informal, with an emphasis on ownership over hierarchy.
- No two days look identical — some are heads-down execution days, others are spent almost entirely in stakeholder conversations and reviews.
- The environment rewards initiative; people who raise their hand for new challenges tend to grow fastest.
- The company invests in upskilling through internal training, certifications support, and cross-team rotations for strong performers.
- No two days look identical — some are heads-down execution days, others are spent almost entirely in stakeholder conversations and reviews.
- The role blends planned, structured work with a fair share of ad-hoc problem solving as issues surface through the day.
- Feedback here is direct and frequent — managers expect you to speak up early rather than sit on a problem.
- Mentorship is informal but consistent — senior team members actively coach newer hires on both skills and career direction.
Interested candidates who meet the above criteria are encouraged to apply.