Job Description
## Client Engagement Specialist
**Industry:** Customer Service | **Function:** Customer Support Specialist | **Level:** Mid-Level
**Location:** Kolkata | **CTC:** ₹5.7 - ₹7.4 LPA | **Experience:** 4-6 years
### Role Overview
This opening is for a Client Engagement Specialist role focused on Customer Support Specialist, within the broader Customer Service space. This is a mid-level position operating in a customer-facing service function measured on satisfaction scores and turnaround time.
### Key Responsibilities
- Take ownership of day-to-day activities related to customer support specialist.
- Apply hands-on knowledge of Process Compliance and Escalation Handling to deliver on team goals.
- Collaborate with cross-functional stakeholders to ensure smooth execution.
- Maintain accurate documentation and reporting as required by the Customer Service function.
- Flag risks or bottlenecks early and work with the team to resolve them.
### Requirements
- Education: 12th Pass (for entry roles)
- Experience: 4-6 years
- Core skills: Process Compliance, Escalation Handling, CRM Tools, Multi-channel Support (chat/email/voice), Communication Skills, Complaint Management
- Comfortable working in Full-Time arrangement based out of Kolkata
### Life on the Team
The role blends planned, structured work with a fair share of ad-hoc problem solving as issues surface through the day. No two days look identical — some are heads-down execution days, others are spent almost entirely in stakeholder conversations and reviews. A typical day starts with reviewing open items from the previous shift, syncing with the immediate team, and prioritising the day's deliverables before diving into focused work blocks.
### Compensation
CTC on offer: ₹5.7 - ₹7.4 LPA, updated as of 19-Jul-2026.
If you think you're a strong fit, go ahead and apply — we'd rather hear from you than miss you.
**Industry:** Customer Service | **Function:** Customer Support Specialist | **Level:** Mid-Level
**Location:** Kolkata | **CTC:** ₹5.7 - ₹7.4 LPA | **Experience:** 4-6 years
### Role Overview
This opening is for a Client Engagement Specialist role focused on Customer Support Specialist, within the broader Customer Service space. This is a mid-level position operating in a customer-facing service function measured on satisfaction scores and turnaround time.
### Key Responsibilities
- Take ownership of day-to-day activities related to customer support specialist.
- Apply hands-on knowledge of Process Compliance and Escalation Handling to deliver on team goals.
- Collaborate with cross-functional stakeholders to ensure smooth execution.
- Maintain accurate documentation and reporting as required by the Customer Service function.
- Flag risks or bottlenecks early and work with the team to resolve them.
### Requirements
- Education: 12th Pass (for entry roles)
- Experience: 4-6 years
- Core skills: Process Compliance, Escalation Handling, CRM Tools, Multi-channel Support (chat/email/voice), Communication Skills, Complaint Management
- Comfortable working in Full-Time arrangement based out of Kolkata
### Life on the Team
The role blends planned, structured work with a fair share of ad-hoc problem solving as issues surface through the day. No two days look identical — some are heads-down execution days, others are spent almost entirely in stakeholder conversations and reviews. A typical day starts with reviewing open items from the previous shift, syncing with the immediate team, and prioritising the day's deliverables before diving into focused work blocks.
### Compensation
CTC on offer: ₹5.7 - ₹7.4 LPA, updated as of 19-Jul-2026.
If you think you're a strong fit, go ahead and apply — we'd rather hear from you than miss you.