Job Description
Zoning & Land Use Administration is looking for an experienced Senior Variance & Appeals Zoning Officer (Client Relations) to take ownership of the Variance & Appeals Processing - Client & Stakeholder Management charter at a senior level. This is a role for someone who has already operated at scale and is comfortable setting direction rather than simply following one.
The successful candidate will bring approximately 13 years of progressively senior experience, holding B.A (Public Administration), with a demonstrated track record across Variance, GIS Mapping (Zoning), Documentation & Records Management, Variance & Appeals Processing, Client. Beyond individual capability, this role expects the person to mentor junior team members and represent the function in cross-departmental discussions.
Reporting relationships will be defined based on the final scope agreed at offer stage, and the role is based out of Delhi NCR on a full-time arrangement. Compensation is benchmarked at INR 20.0-38.3 LPA, reflecting the seniority and scope of the position.
Success in this role will be measured less by task completion and more by the quality of judgement applied to ambiguous, high-stakes situations within variance & appeals processing - client & stakeholder management.
Interested candidates should be prepared to walk through relevant past work during the interview process. Relocation assistance may be extended for candidates moving from a different city, subject to approval. Learning and certification support is available for tools and frameworks directly relevant to the role.
Benefits include health insurance, provident fund contributions, and paid leave in line with company policy. The organisation has historically promoted from within for a majority of its senior and lead openings.
Performance is reviewed on a structured cycle, with clear criteria for movement into the next band. A typical day starts with reviewing priority tasks and syncing with the immediate team before moving into focused execution work.
Most days include at least one review checkpoint where progress is discussed against the plan for the week. The organisation places a premium on ownership; once a task is assigned, the expectation is to see it through without hand-holding. Priorities can shift mid-week depending on business needs, so adaptability matters as much as technical depth.
Expect a mix of scheduled reviews, ad-hoc troubleshooting, and documentation as the workload shifts through the week. Internal job postings are open to employees who've completed a minimum tenure in their current role.
Compensation includes standard statutory benefits along with performance-linked variable pay. Leave policy follows standard industry norms, including earned leave, sick leave, and public holidays as applicable. Candidates are encouraged to highlight measurable outcomes from previous roles rather than just responsibilities held.
Managers here tend to give context rather than instructions, leaving room for the individual to decide how a task gets done. The role alternates between independent deep work and short coordination huddles with stakeholders across functions.
The successful candidate will bring approximately 13 years of progressively senior experience, holding B.A (Public Administration), with a demonstrated track record across Variance, GIS Mapping (Zoning), Documentation & Records Management, Variance & Appeals Processing, Client. Beyond individual capability, this role expects the person to mentor junior team members and represent the function in cross-departmental discussions.
Reporting relationships will be defined based on the final scope agreed at offer stage, and the role is based out of Delhi NCR on a full-time arrangement. Compensation is benchmarked at INR 20.0-38.3 LPA, reflecting the seniority and scope of the position.
Success in this role will be measured less by task completion and more by the quality of judgement applied to ambiguous, high-stakes situations within variance & appeals processing - client & stakeholder management.
Interested candidates should be prepared to walk through relevant past work during the interview process. Relocation assistance may be extended for candidates moving from a different city, subject to approval. Learning and certification support is available for tools and frameworks directly relevant to the role.
Benefits include health insurance, provident fund contributions, and paid leave in line with company policy. The organisation has historically promoted from within for a majority of its senior and lead openings.
Performance is reviewed on a structured cycle, with clear criteria for movement into the next band. A typical day starts with reviewing priority tasks and syncing with the immediate team before moving into focused execution work.
Most days include at least one review checkpoint where progress is discussed against the plan for the week. The organisation places a premium on ownership; once a task is assigned, the expectation is to see it through without hand-holding. Priorities can shift mid-week depending on business needs, so adaptability matters as much as technical depth.
Expect a mix of scheduled reviews, ad-hoc troubleshooting, and documentation as the workload shifts through the week. Internal job postings are open to employees who've completed a minimum tenure in their current role.
Compensation includes standard statutory benefits along with performance-linked variable pay. Leave policy follows standard industry norms, including earned leave, sick leave, and public holidays as applicable. Candidates are encouraged to highlight measurable outcomes from previous roles rather than just responsibilities held.
Managers here tend to give context rather than instructions, leaving room for the individual to decide how a task gets done. The role alternates between independent deep work and short coordination huddles with stakeholders across functions.