Job Description
Zoo & Aquarium Management is looking for an experienced Senior Feeding & Nutrition Visitor Services Manager (Client Relations) to take ownership of the Feeding & Nutrition Programmes - Client & Stakeholder Management charter at a senior level. This is a role for someone who has already operated at scale and is comfortable setting direction rather than simply following one.
The successful candidate will bring approximately 16 years of progressively senior experience, holding B.V.Sc & A.H, with a demonstrated track record across Safety & Regulatory Compliance, Visitor Engagement & Education, Nutrition Programmes, Enclosure Enrichment Planning, Animal Husbandry & Welfare Practices. Beyond individual capability, this role expects the person to mentor junior team members and represent the function in cross-departmental discussions.
Reporting relationships will be defined based on the final scope agreed at offer stage, and the role is based out of Remote (Pan India) on a leadership - full-time arrangement. Compensation is benchmarked at INR 19.0-42.8 LPA, reflecting the seniority and scope of the position.
Success in this role will be measured less by task completion and more by the quality of judgement applied to ambiguous, high-stakes situations within feeding & nutrition programmes - client & stakeholder management.
Applications without a clear summary of relevant experience are less likely to be shortlisted for the first round. There's usually a block of uninterrupted time set aside for focused work, separate from meetings and coordination calls. Managers here tend to give context rather than instructions, leaving room for the individual to decide how a task gets done.
Leave policy follows standard industry norms, including earned leave, sick leave, and public holidays as applicable. High performers in this role typically move into a broader ownership scope within 18-24 months.
Compensation includes standard statutory benefits along with performance-linked variable pay. The organisation places a premium on ownership; once a task is assigned, the expectation is to see it through without hand-holding.
Candidates are encouraged to highlight measurable outcomes from previous roles rather than just responsibilities held. No two days look identical - some are heavy on execution, others are spent largely in planning and cross-team discussions. Work culture here leans collaborative, with regular knowledge-sharing sessions and an open-door policy for raising concerns.
Skip-level conversations with senior leadership are encouraged at least twice a year to discuss career direction. A typical day starts with reviewing priority tasks and syncing with the immediate team before moving into focused execution work. Shortlisted applicants will be evaluated on both domain knowledge and practical problem-solving ability.
Learning and certification support is available for tools and frameworks directly relevant to the role. Mornings are usually spent on planning and status reviews, while the rest of the day is given over to hands-on delivery and problem-solving.
Internal job postings are open to employees who've completed a minimum tenure in their current role. New joiners typically get a short structured onboarding before being handed independent ownership of their first deliverables. The next logical step from this position is a senior or lead-track role within the same function.
References may be requested closer to the offer stage rather than at the start of the process. The package is structured with a fixed component, performance bonus, and standard health coverage. The role alternates between independent deep work and short coordination huddles with stakeholders across functions.
Disagreement on approach is expected and welcomed, provided it's backed by reasoning rather than preference alone. The team follows a flat structure where ideas are evaluated on merit rather than hierarchy, and feedback flows in both directions. The environment rewards initiative - people who flag problems early and propose fixes tend to grow faster here.
Cross-functional exposure is built into the role by design, so the person will regularly interact with adjacent teams and leadership. The organisation has historically promoted from within for a majority of its senior and lead openings.
Expect a mix of scheduled reviews, ad-hoc troubleshooting, and documentation as the workload shifts through the week. Performance is reviewed on a structured cycle, with clear criteria for movement into the next band. Benefits include health insurance, provident fund contributions, and paid leave in line with company policy.
The hiring process typically includes a screening round, a technical or functional assessment, and a final discussion with the reporting manager. Most days include at least one review checkpoint where progress is discussed against the plan for the week.
The successful candidate will bring approximately 16 years of progressively senior experience, holding B.V.Sc & A.H, with a demonstrated track record across Safety & Regulatory Compliance, Visitor Engagement & Education, Nutrition Programmes, Enclosure Enrichment Planning, Animal Husbandry & Welfare Practices. Beyond individual capability, this role expects the person to mentor junior team members and represent the function in cross-departmental discussions.
Reporting relationships will be defined based on the final scope agreed at offer stage, and the role is based out of Remote (Pan India) on a leadership - full-time arrangement. Compensation is benchmarked at INR 19.0-42.8 LPA, reflecting the seniority and scope of the position.
Success in this role will be measured less by task completion and more by the quality of judgement applied to ambiguous, high-stakes situations within feeding & nutrition programmes - client & stakeholder management.
Applications without a clear summary of relevant experience are less likely to be shortlisted for the first round. There's usually a block of uninterrupted time set aside for focused work, separate from meetings and coordination calls. Managers here tend to give context rather than instructions, leaving room for the individual to decide how a task gets done.
Leave policy follows standard industry norms, including earned leave, sick leave, and public holidays as applicable. High performers in this role typically move into a broader ownership scope within 18-24 months.
Compensation includes standard statutory benefits along with performance-linked variable pay. The organisation places a premium on ownership; once a task is assigned, the expectation is to see it through without hand-holding.
Candidates are encouraged to highlight measurable outcomes from previous roles rather than just responsibilities held. No two days look identical - some are heavy on execution, others are spent largely in planning and cross-team discussions. Work culture here leans collaborative, with regular knowledge-sharing sessions and an open-door policy for raising concerns.
Skip-level conversations with senior leadership are encouraged at least twice a year to discuss career direction. A typical day starts with reviewing priority tasks and syncing with the immediate team before moving into focused execution work. Shortlisted applicants will be evaluated on both domain knowledge and practical problem-solving ability.
Learning and certification support is available for tools and frameworks directly relevant to the role. Mornings are usually spent on planning and status reviews, while the rest of the day is given over to hands-on delivery and problem-solving.
Internal job postings are open to employees who've completed a minimum tenure in their current role. New joiners typically get a short structured onboarding before being handed independent ownership of their first deliverables. The next logical step from this position is a senior or lead-track role within the same function.
References may be requested closer to the offer stage rather than at the start of the process. The package is structured with a fixed component, performance bonus, and standard health coverage. The role alternates between independent deep work and short coordination huddles with stakeholders across functions.
Disagreement on approach is expected and welcomed, provided it's backed by reasoning rather than preference alone. The team follows a flat structure where ideas are evaluated on merit rather than hierarchy, and feedback flows in both directions. The environment rewards initiative - people who flag problems early and propose fixes tend to grow faster here.
Cross-functional exposure is built into the role by design, so the person will regularly interact with adjacent teams and leadership. The organisation has historically promoted from within for a majority of its senior and lead openings.
Expect a mix of scheduled reviews, ad-hoc troubleshooting, and documentation as the workload shifts through the week. Performance is reviewed on a structured cycle, with clear criteria for movement into the next band. Benefits include health insurance, provident fund contributions, and paid leave in line with company policy.
The hiring process typically includes a screening round, a technical or functional assessment, and a final discussion with the reporting manager. Most days include at least one review checkpoint where progress is discussed against the plan for the week.