Job Description
## Senior Client Account Management Operations Manager (Client Relations)
**Department:** Client Account Management (Reprographics) - Client & Stakeholder Management | **Industry:** Xerography & Reprographics Services
**Location:** Kochi | **Job Type:** Full-time | **CTC:** INR 13.6-37.7 LPA
### Role Overview
We are looking to onboard a Senior Client Account Management Operations Manager (Client Relations) to strengthen our Client Account Management (Reprographics) - Client & Stakeholder Management function within Xerography & Reprographics Services. The role is positioned at the senior level and reports into the broader Client Account Management (Reprographics) - Client & Stakeholder Management charter.
### Key Responsibilities
- Own end-to-end delivery of tasks related to client account management (reprographics) - client & stakeholder management.
- Apply working knowledge of Client and Stakeholder Management to daily execution.
- Coordinate with cross-functional stakeholders within Xerography & Reprographics Services.
- Maintain documentation and reporting as required by the team lead.
- Flag risks and blockers early rather than at review checkpoints.
### Requirements
- ITI (Printing/Electronics) or equivalent qualification.
- 11 years of relevant experience (senior level).
- Working proficiency in: Client, Stakeholder Management, Copier/Printer Fleet Management, Equipment Maintenance & Servicing, Document Reproduction Operations, Vendor Coordination, Consumables & Inventory Management, Large-format Printing, Client Account Management (Reprographics).
### Additional Notes
No two days look identical - some are heavy on execution, others are spent largely in planning and cross-team discussions. A typical day starts with reviewing priority tasks and syncing with the immediate team before moving into focused execution work. The next logical step from this position is a senior or lead-track role within the same function. There is a defined internal mobility path for people who want to specialise deeper or move into people management. Work culture here leans collaborative, with regular knowledge-sharing sessions and an open-door policy for raising concerns. Cross-functional exposure is built into the role by design, so the person will regularly interact with adjacent teams and leadership. Performance is reviewed on a structured cycle, with clear criteria for movement into the next band. Relocation assistance may be extended for candidates moving from a different city, subject to approval. The organisation places a premium on ownership; once a task is assigned, the expectation is to see it through without hand-holding. The team follows a flat structure where ideas are evaluated on merit rather than hierarchy, and feedback flows in both directions. The package is structured with a fixed component, performance bonus, and standard health coverage. High performers in this role typically move into a broader ownership scope within 18-24 months. The role alternates between independent deep work and short coordination huddles with stakeholders across functions. References may be requested closer to the offer stage rather than at the start of the process. Internal job postings are open to employees who've completed a minimum tenure in their current role. Managers here tend to give context rather than instructions, leaving room for the individual to decide how a task gets done. In addition to fixed pay, the role carries eligibility for annual appraisals and merit-based increments. Priorities can shift mid-week depending on business needs, so adaptability matters as much as technical depth. Shortlisted applicants will be evaluated on both domain knowledge and practical problem-solving ability. Expect a mix of scheduled reviews, ad-hoc troubleshooting, and documentation as the workload shifts through the week. Interested candidates should be prepared to walk through relevant past work during the interview process.
**Department:** Client Account Management (Reprographics) - Client & Stakeholder Management | **Industry:** Xerography & Reprographics Services
**Location:** Kochi | **Job Type:** Full-time | **CTC:** INR 13.6-37.7 LPA
### Role Overview
We are looking to onboard a Senior Client Account Management Operations Manager (Client Relations) to strengthen our Client Account Management (Reprographics) - Client & Stakeholder Management function within Xerography & Reprographics Services. The role is positioned at the senior level and reports into the broader Client Account Management (Reprographics) - Client & Stakeholder Management charter.
### Key Responsibilities
- Own end-to-end delivery of tasks related to client account management (reprographics) - client & stakeholder management.
- Apply working knowledge of Client and Stakeholder Management to daily execution.
- Coordinate with cross-functional stakeholders within Xerography & Reprographics Services.
- Maintain documentation and reporting as required by the team lead.
- Flag risks and blockers early rather than at review checkpoints.
### Requirements
- ITI (Printing/Electronics) or equivalent qualification.
- 11 years of relevant experience (senior level).
- Working proficiency in: Client, Stakeholder Management, Copier/Printer Fleet Management, Equipment Maintenance & Servicing, Document Reproduction Operations, Vendor Coordination, Consumables & Inventory Management, Large-format Printing, Client Account Management (Reprographics).
### Additional Notes
No two days look identical - some are heavy on execution, others are spent largely in planning and cross-team discussions. A typical day starts with reviewing priority tasks and syncing with the immediate team before moving into focused execution work. The next logical step from this position is a senior or lead-track role within the same function. There is a defined internal mobility path for people who want to specialise deeper or move into people management. Work culture here leans collaborative, with regular knowledge-sharing sessions and an open-door policy for raising concerns. Cross-functional exposure is built into the role by design, so the person will regularly interact with adjacent teams and leadership. Performance is reviewed on a structured cycle, with clear criteria for movement into the next band. Relocation assistance may be extended for candidates moving from a different city, subject to approval. The organisation places a premium on ownership; once a task is assigned, the expectation is to see it through without hand-holding. The team follows a flat structure where ideas are evaluated on merit rather than hierarchy, and feedback flows in both directions. The package is structured with a fixed component, performance bonus, and standard health coverage. High performers in this role typically move into a broader ownership scope within 18-24 months. The role alternates between independent deep work and short coordination huddles with stakeholders across functions. References may be requested closer to the offer stage rather than at the start of the process. Internal job postings are open to employees who've completed a minimum tenure in their current role. Managers here tend to give context rather than instructions, leaving room for the individual to decide how a task gets done. In addition to fixed pay, the role carries eligibility for annual appraisals and merit-based increments. Priorities can shift mid-week depending on business needs, so adaptability matters as much as technical depth. Shortlisted applicants will be evaluated on both domain knowledge and practical problem-solving ability. Expect a mix of scheduled reviews, ad-hoc troubleshooting, and documentation as the workload shifts through the week. Interested candidates should be prepared to walk through relevant past work during the interview process.