Job Description
**Principal Client Account Management Print Shop Supervisor (Client Relations)** | Gurugram | Leadership - Full-time | INR 10.5-26.3 LPA
**About the role:**
- Position within Client Account Management (Reprographics) - Client & Stakeholder Management, under the Xerography & Reprographics Services vertical
- Level: senior level
- Reports to the functional head for Client Account Management (Reprographics) - Client & Stakeholder Management
**What you'll do:**
- Handle core client account management (reprographics) - client & stakeholder management activities on a day-to-day basis
- Use Quality Control (Print Output) regularly as part of core deliverables
- Work closely with adjacent teams to align priorities
- Track progress against agreed timelines and escalate issues proactively
**What you'll need:**
- Quality Control (Print Output)
- Large-format Printing
- Copier/Printer Fleet Management
- Client
- Digital Scanning & Archival
- Vendor Coordination
- Consumables & Inventory Management
- Client Account Management (Reprographics)
- Any Graduate
- 12+ years of relevant experience
**Good to know:**
- In addition to fixed pay, the role carries eligibility for annual appraisals and merit-based increments. Priorities can shift mid-week depending on business needs, so adaptability matters as much as technical depth.
- The organisation places a premium on ownership; once a task is assigned, the expectation is to see it through without hand-holding. Relocation assistance may be extended for candidates moving from a different city, subject to approval.
- Learning and certification support is available for tools and frameworks directly relevant to the role. New joiners typically get a short structured onboarding before being handed independent ownership of their first deliverables.
- The hiring process typically includes a screening round, a technical or functional assessment, and a final discussion with the reporting manager. High performers in this role typically move into a broader ownership scope within 18-24 months. The package is structured with a fixed component, performance bonus, and standard health coverage.
- Leave policy follows standard industry norms, including earned leave, sick leave, and public holidays as applicable. The organisation has historically promoted from within for a majority of its senior and lead openings. References may be requested closer to the offer stage rather than at the start of the process.
- Skip-level conversations with senior leadership are encouraged at least twice a year to discuss career direction. The team follows a flat structure where ideas are evaluated on merit rather than hierarchy, and feedback flows in both directions. Applications without a clear summary of relevant experience are less likely to be shortlisted for the first round.
**About the role:**
- Position within Client Account Management (Reprographics) - Client & Stakeholder Management, under the Xerography & Reprographics Services vertical
- Level: senior level
- Reports to the functional head for Client Account Management (Reprographics) - Client & Stakeholder Management
**What you'll do:**
- Handle core client account management (reprographics) - client & stakeholder management activities on a day-to-day basis
- Use Quality Control (Print Output) regularly as part of core deliverables
- Work closely with adjacent teams to align priorities
- Track progress against agreed timelines and escalate issues proactively
**What you'll need:**
- Quality Control (Print Output)
- Large-format Printing
- Copier/Printer Fleet Management
- Client
- Digital Scanning & Archival
- Vendor Coordination
- Consumables & Inventory Management
- Client Account Management (Reprographics)
- Any Graduate
- 12+ years of relevant experience
**Good to know:**
- In addition to fixed pay, the role carries eligibility for annual appraisals and merit-based increments. Priorities can shift mid-week depending on business needs, so adaptability matters as much as technical depth.
- The organisation places a premium on ownership; once a task is assigned, the expectation is to see it through without hand-holding. Relocation assistance may be extended for candidates moving from a different city, subject to approval.
- Learning and certification support is available for tools and frameworks directly relevant to the role. New joiners typically get a short structured onboarding before being handed independent ownership of their first deliverables.
- The hiring process typically includes a screening round, a technical or functional assessment, and a final discussion with the reporting manager. High performers in this role typically move into a broader ownership scope within 18-24 months. The package is structured with a fixed component, performance bonus, and standard health coverage.
- Leave policy follows standard industry norms, including earned leave, sick leave, and public holidays as applicable. The organisation has historically promoted from within for a majority of its senior and lead openings. References may be requested closer to the offer stage rather than at the start of the process.
- Skip-level conversations with senior leadership are encouraged at least twice a year to discuss career direction. The team follows a flat structure where ideas are evaluated on merit rather than hierarchy, and feedback flows in both directions. Applications without a clear summary of relevant experience are less likely to be shortlisted for the first round.