Job Description
Xerography & Reprographics Services is looking for an experienced Manager - Client Account Management Reprographics Technician (Client Relations) to take ownership of the Client Account Management (Reprographics) - Client & Stakeholder Management charter at a senior level. This is a role for someone who has already operated at scale and is comfortable setting direction rather than simply following one.
The successful candidate will bring approximately 11 years of progressively senior experience, holding Any Graduate, with a demonstrated track record across Client Account Management, Document Reproduction Operations, Quality Control (Print Output), Client, Copier/Printer Fleet Management. Beyond individual capability, this role expects the person to mentor junior team members and represent the function in cross-departmental discussions.
Reporting relationships will be defined based on the final scope agreed at offer stage, and the role is based out of Chandigarh on a full-time arrangement. Compensation is benchmarked at INR 22.2-38.6 LPA, reflecting the seniority and scope of the position.
Success in this role will be measured less by task completion and more by the quality of judgement applied to ambiguous, high-stakes situations within client account management (reprographics) - client & stakeholder management.
Compensation includes standard statutory benefits along with performance-linked variable pay. The organisation places a premium on ownership; once a task is assigned, the expectation is to see it through without hand-holding. Benefits include health insurance, provident fund contributions, and paid leave in line with company policy.
The hiring process typically includes a screening round, a technical or functional assessment, and a final discussion with the reporting manager. Priorities can shift mid-week depending on business needs, so adaptability matters as much as technical depth.
Learning and certification support is available for tools and frameworks directly relevant to the role. High performers in this role typically move into a broader ownership scope within 18-24 months. The environment rewards initiative - people who flag problems early and propose fixes tend to grow faster here.
Shortlisted applicants will be evaluated on both domain knowledge and practical problem-solving ability. Interested candidates should be prepared to walk through relevant past work during the interview process. The organisation has historically promoted from within for a majority of its senior and lead openings.
No two days look identical - some are heavy on execution, others are spent largely in planning and cross-team discussions. The role alternates between independent deep work and short coordination huddles with stakeholders across functions.
Disagreement on approach is expected and welcomed, provided it's backed by reasoning rather than preference alone. References may be requested closer to the offer stage rather than at the start of the process.
Most days include at least one review checkpoint where progress is discussed against the plan for the week. Mornings are usually spent on planning and status reviews, while the rest of the day is given over to hands-on delivery and problem-solving.
Applications without a clear summary of relevant experience are less likely to be shortlisted for the first round. New joiners typically get a short structured onboarding before being handed independent ownership of their first deliverables.
The successful candidate will bring approximately 11 years of progressively senior experience, holding Any Graduate, with a demonstrated track record across Client Account Management, Document Reproduction Operations, Quality Control (Print Output), Client, Copier/Printer Fleet Management. Beyond individual capability, this role expects the person to mentor junior team members and represent the function in cross-departmental discussions.
Reporting relationships will be defined based on the final scope agreed at offer stage, and the role is based out of Chandigarh on a full-time arrangement. Compensation is benchmarked at INR 22.2-38.6 LPA, reflecting the seniority and scope of the position.
Success in this role will be measured less by task completion and more by the quality of judgement applied to ambiguous, high-stakes situations within client account management (reprographics) - client & stakeholder management.
Compensation includes standard statutory benefits along with performance-linked variable pay. The organisation places a premium on ownership; once a task is assigned, the expectation is to see it through without hand-holding. Benefits include health insurance, provident fund contributions, and paid leave in line with company policy.
The hiring process typically includes a screening round, a technical or functional assessment, and a final discussion with the reporting manager. Priorities can shift mid-week depending on business needs, so adaptability matters as much as technical depth.
Learning and certification support is available for tools and frameworks directly relevant to the role. High performers in this role typically move into a broader ownership scope within 18-24 months. The environment rewards initiative - people who flag problems early and propose fixes tend to grow faster here.
Shortlisted applicants will be evaluated on both domain knowledge and practical problem-solving ability. Interested candidates should be prepared to walk through relevant past work during the interview process. The organisation has historically promoted from within for a majority of its senior and lead openings.
No two days look identical - some are heavy on execution, others are spent largely in planning and cross-team discussions. The role alternates between independent deep work and short coordination huddles with stakeholders across functions.
Disagreement on approach is expected and welcomed, provided it's backed by reasoning rather than preference alone. References may be requested closer to the offer stage rather than at the start of the process.
Most days include at least one review checkpoint where progress is discussed against the plan for the week. Mornings are usually spent on planning and status reviews, while the rest of the day is given over to hands-on delivery and problem-solving.
Applications without a clear summary of relevant experience are less likely to be shortlisted for the first round. New joiners typically get a short structured onboarding before being handed independent ownership of their first deliverables.