Job Description
**Manager - Client Account Management Account Coordinator (QA)** | Kochi | Full-time | INR 14.7-33.3 LPA
**About the role:**
- Position within Client Account Management (Reprographics) - Quality & Compliance, under the Xerography & Reprographics Services vertical
- Level: senior level
- Reports to the functional head for Client Account Management (Reprographics) - Quality & Compliance
**What you'll do:**
- Handle core client account management (reprographics) - quality & compliance activities on a day-to-day basis
- Use Digital Scanning & Archival regularly as part of core deliverables
- Work closely with adjacent teams to align priorities
- Track progress against agreed timelines and escalate issues proactively
**What you'll need:**
- Digital Scanning & Archival
- Quality
- MS Office
- Quality Control (Print Output)
- Copier/Printer Fleet Management
- Client Account Management (Reprographics)
- ITI (Printing/Electronics)
- 15+ years of relevant experience
**Good to know:**
- Benefits include health insurance, provident fund contributions, and paid leave in line with company policy. Work culture here leans collaborative, with regular knowledge-sharing sessions and an open-door policy for raising concerns.
- Performance is reviewed on a structured cycle, with clear criteria for movement into the next band. The organisation places a premium on ownership; once a task is assigned, the expectation is to see it through without hand-holding. In addition to fixed pay, the role carries eligibility for annual appraisals and merit-based increments.
- Managers here tend to give context rather than instructions, leaving room for the individual to decide how a task gets done. The team follows a flat structure where ideas are evaluated on merit rather than hierarchy, and feedback flows in both directions.
- Interested candidates should be prepared to walk through relevant past work during the interview process. Applications without a clear summary of relevant experience are less likely to be shortlisted for the first round.
- Internal job postings are open to employees who've completed a minimum tenure in their current role. Priorities can shift mid-week depending on business needs, so adaptability matters as much as technical depth.
- New joiners typically get a short structured onboarding before being handed independent ownership of their first deliverables. Cross-functional exposure is built into the role by design, so the person will regularly interact with adjacent teams and leadership. Learning and certification support is available for tools and frameworks directly relevant to the role.
- Disagreement on approach is expected and welcomed, provided it's backed by reasoning rather than preference alone. There's usually a block of uninterrupted time set aside for focused work, separate from meetings and coordination calls.
- The next logical step from this position is a senior or lead-track role within the same function. The hiring process typically includes a screening round, a technical or functional assessment, and a final discussion with the reporting manager. The environment rewards initiative - people who flag problems early and propose fixes tend to grow faster here.
- Relocation assistance may be extended for candidates moving from a different city, subject to approval. No two days look identical - some are heavy on execution, others are spent largely in planning and cross-team discussions.
**About the role:**
- Position within Client Account Management (Reprographics) - Quality & Compliance, under the Xerography & Reprographics Services vertical
- Level: senior level
- Reports to the functional head for Client Account Management (Reprographics) - Quality & Compliance
**What you'll do:**
- Handle core client account management (reprographics) - quality & compliance activities on a day-to-day basis
- Use Digital Scanning & Archival regularly as part of core deliverables
- Work closely with adjacent teams to align priorities
- Track progress against agreed timelines and escalate issues proactively
**What you'll need:**
- Digital Scanning & Archival
- Quality
- MS Office
- Quality Control (Print Output)
- Copier/Printer Fleet Management
- Client Account Management (Reprographics)
- ITI (Printing/Electronics)
- 15+ years of relevant experience
**Good to know:**
- Benefits include health insurance, provident fund contributions, and paid leave in line with company policy. Work culture here leans collaborative, with regular knowledge-sharing sessions and an open-door policy for raising concerns.
- Performance is reviewed on a structured cycle, with clear criteria for movement into the next band. The organisation places a premium on ownership; once a task is assigned, the expectation is to see it through without hand-holding. In addition to fixed pay, the role carries eligibility for annual appraisals and merit-based increments.
- Managers here tend to give context rather than instructions, leaving room for the individual to decide how a task gets done. The team follows a flat structure where ideas are evaluated on merit rather than hierarchy, and feedback flows in both directions.
- Interested candidates should be prepared to walk through relevant past work during the interview process. Applications without a clear summary of relevant experience are less likely to be shortlisted for the first round.
- Internal job postings are open to employees who've completed a minimum tenure in their current role. Priorities can shift mid-week depending on business needs, so adaptability matters as much as technical depth.
- New joiners typically get a short structured onboarding before being handed independent ownership of their first deliverables. Cross-functional exposure is built into the role by design, so the person will regularly interact with adjacent teams and leadership. Learning and certification support is available for tools and frameworks directly relevant to the role.
- Disagreement on approach is expected and welcomed, provided it's backed by reasoning rather than preference alone. There's usually a block of uninterrupted time set aside for focused work, separate from meetings and coordination calls.
- The next logical step from this position is a senior or lead-track role within the same function. The hiring process typically includes a screening round, a technical or functional assessment, and a final discussion with the reporting manager. The environment rewards initiative - people who flag problems early and propose fixes tend to grow faster here.
- Relocation assistance may be extended for candidates moving from a different city, subject to approval. No two days look identical - some are heavy on execution, others are spent largely in planning and cross-team discussions.