Job Description
**Manager - Client Account Management Account Coordinator (Client Relations)** | Kolkata | Full-time | INR 10.3-30.0 LPA
**About the role:**
- Position within Client Account Management (Reprographics) - Client & Stakeholder Management, under the Xerography & Reprographics Services vertical
- Level: senior level
- Reports to the functional head for Client Account Management (Reprographics) - Client & Stakeholder Management
**What you'll do:**
- Handle core client account management (reprographics) - client & stakeholder management activities on a day-to-day basis
- Use Document Reproduction Operations regularly as part of core deliverables
- Work closely with adjacent teams to align priorities
- Track progress against agreed timelines and escalate issues proactively
**What you'll need:**
- Document Reproduction Operations
- Vendor Coordination
- Copier/Printer Fleet Management
- Digital Scanning & Archival
- Client
- Client Account Management (Reprographics)
- Any Graduate
- 11+ years of relevant experience
**Good to know:**
- No two days look identical - some are heavy on execution, others are spent largely in planning and cross-team discussions. Learning and certification support is available for tools and frameworks directly relevant to the role. The organisation places a premium on ownership; once a task is assigned, the expectation is to see it through without hand-holding.
- Internal job postings are open to employees who've completed a minimum tenure in their current role. Priorities can shift mid-week depending on business needs, so adaptability matters as much as technical depth.
- Performance is reviewed on a structured cycle, with clear criteria for movement into the next band. The hiring process typically includes a screening round, a technical or functional assessment, and a final discussion with the reporting manager.
- Cross-functional exposure is built into the role by design, so the person will regularly interact with adjacent teams and leadership. New joiners typically get a short structured onboarding before being handed independent ownership of their first deliverables. Relocation assistance may be extended for candidates moving from a different city, subject to approval.
- There is a defined internal mobility path for people who want to specialise deeper or move into people management. Most days include at least one review checkpoint where progress is discussed against the plan for the week. Skip-level conversations with senior leadership are encouraged at least twice a year to discuss career direction.
- A typical day starts with reviewing priority tasks and syncing with the immediate team before moving into focused execution work. Disagreement on approach is expected and welcomed, provided it's backed by reasoning rather than preference alone.
- Interested candidates should be prepared to walk through relevant past work during the interview process. Expect a mix of scheduled reviews, ad-hoc troubleshooting, and documentation as the workload shifts through the week.
- Work culture here leans collaborative, with regular knowledge-sharing sessions and an open-door policy for raising concerns. There's usually a block of uninterrupted time set aside for focused work, separate from meetings and coordination calls. High performers in this role typically move into a broader ownership scope within 18-24 months.
- The role alternates between independent deep work and short coordination huddles with stakeholders across functions. Compensation includes standard statutory benefits along with performance-linked variable pay. References may be requested closer to the offer stage rather than at the start of the process.
**About the role:**
- Position within Client Account Management (Reprographics) - Client & Stakeholder Management, under the Xerography & Reprographics Services vertical
- Level: senior level
- Reports to the functional head for Client Account Management (Reprographics) - Client & Stakeholder Management
**What you'll do:**
- Handle core client account management (reprographics) - client & stakeholder management activities on a day-to-day basis
- Use Document Reproduction Operations regularly as part of core deliverables
- Work closely with adjacent teams to align priorities
- Track progress against agreed timelines and escalate issues proactively
**What you'll need:**
- Document Reproduction Operations
- Vendor Coordination
- Copier/Printer Fleet Management
- Digital Scanning & Archival
- Client
- Client Account Management (Reprographics)
- Any Graduate
- 11+ years of relevant experience
**Good to know:**
- No two days look identical - some are heavy on execution, others are spent largely in planning and cross-team discussions. Learning and certification support is available for tools and frameworks directly relevant to the role. The organisation places a premium on ownership; once a task is assigned, the expectation is to see it through without hand-holding.
- Internal job postings are open to employees who've completed a minimum tenure in their current role. Priorities can shift mid-week depending on business needs, so adaptability matters as much as technical depth.
- Performance is reviewed on a structured cycle, with clear criteria for movement into the next band. The hiring process typically includes a screening round, a technical or functional assessment, and a final discussion with the reporting manager.
- Cross-functional exposure is built into the role by design, so the person will regularly interact with adjacent teams and leadership. New joiners typically get a short structured onboarding before being handed independent ownership of their first deliverables. Relocation assistance may be extended for candidates moving from a different city, subject to approval.
- There is a defined internal mobility path for people who want to specialise deeper or move into people management. Most days include at least one review checkpoint where progress is discussed against the plan for the week. Skip-level conversations with senior leadership are encouraged at least twice a year to discuss career direction.
- A typical day starts with reviewing priority tasks and syncing with the immediate team before moving into focused execution work. Disagreement on approach is expected and welcomed, provided it's backed by reasoning rather than preference alone.
- Interested candidates should be prepared to walk through relevant past work during the interview process. Expect a mix of scheduled reviews, ad-hoc troubleshooting, and documentation as the workload shifts through the week.
- Work culture here leans collaborative, with regular knowledge-sharing sessions and an open-door policy for raising concerns. There's usually a block of uninterrupted time set aside for focused work, separate from meetings and coordination calls. High performers in this role typically move into a broader ownership scope within 18-24 months.
- The role alternates between independent deep work and short coordination huddles with stakeholders across functions. Compensation includes standard statutory benefits along with performance-linked variable pay. References may be requested closer to the offer stage rather than at the start of the process.