Job Description
**Lead Client Account Management Reprographics Technician (Client Relations)** | Coimbatore | Leadership - Full-time | INR 4.0-27.3 LPA
**About the role:**
- Position within Client Account Management (Reprographics) - Client & Stakeholder Management, under the Xerography & Reprographics Services vertical
- Level: senior level
- Reports to the functional head for Client Account Management (Reprographics) - Client & Stakeholder Management
**What you'll do:**
- Handle core client account management (reprographics) - client & stakeholder management activities on a day-to-day basis
- Use MS Office regularly as part of core deliverables
- Work closely with adjacent teams to align priorities
- Track progress against agreed timelines and escalate issues proactively
**What you'll need:**
- MS Office
- Stakeholder Management
- Large-format Printing
- Client Account Management (Reprographics)
- Client
- Quality Control (Print Output)
- ITI (Printing/Electronics)
- 11+ years of relevant experience
**Good to know:**
- The environment rewards initiative - people who flag problems early and propose fixes tend to grow faster here. Shortlisted applicants will be evaluated on both domain knowledge and practical problem-solving ability.
- There's usually a block of uninterrupted time set aside for focused work, separate from meetings and coordination calls. The organisation has historically promoted from within for a majority of its senior and lead openings.
- Leave policy follows standard industry norms, including earned leave, sick leave, and public holidays as applicable. Relocation assistance may be extended for candidates moving from a different city, subject to approval. The role alternates between independent deep work and short coordination huddles with stakeholders across functions.
- A typical day starts with reviewing priority tasks and syncing with the immediate team before moving into focused execution work. Learning and certification support is available for tools and frameworks directly relevant to the role. Work culture here leans collaborative, with regular knowledge-sharing sessions and an open-door policy for raising concerns.
- The next logical step from this position is a senior or lead-track role within the same function. Applications without a clear summary of relevant experience are less likely to be shortlisted for the first round. The organisation places a premium on ownership; once a task is assigned, the expectation is to see it through without hand-holding.
- Expect a mix of scheduled reviews, ad-hoc troubleshooting, and documentation as the workload shifts through the week. The package is structured with a fixed component, performance bonus, and standard health coverage.
- Mornings are usually spent on planning and status reviews, while the rest of the day is given over to hands-on delivery and problem-solving. References may be requested closer to the offer stage rather than at the start of the process.
- Interested candidates should be prepared to walk through relevant past work during the interview process. The team follows a flat structure where ideas are evaluated on merit rather than hierarchy, and feedback flows in both directions.
- Performance is reviewed on a structured cycle, with clear criteria for movement into the next band. Internal job postings are open to employees who've completed a minimum tenure in their current role.
- High performers in this role typically move into a broader ownership scope within 18-24 months. Cross-functional exposure is built into the role by design, so the person will regularly interact with adjacent teams and leadership. Candidates are encouraged to highlight measurable outcomes from previous roles rather than just responsibilities held.
**About the role:**
- Position within Client Account Management (Reprographics) - Client & Stakeholder Management, under the Xerography & Reprographics Services vertical
- Level: senior level
- Reports to the functional head for Client Account Management (Reprographics) - Client & Stakeholder Management
**What you'll do:**
- Handle core client account management (reprographics) - client & stakeholder management activities on a day-to-day basis
- Use MS Office regularly as part of core deliverables
- Work closely with adjacent teams to align priorities
- Track progress against agreed timelines and escalate issues proactively
**What you'll need:**
- MS Office
- Stakeholder Management
- Large-format Printing
- Client Account Management (Reprographics)
- Client
- Quality Control (Print Output)
- ITI (Printing/Electronics)
- 11+ years of relevant experience
**Good to know:**
- The environment rewards initiative - people who flag problems early and propose fixes tend to grow faster here. Shortlisted applicants will be evaluated on both domain knowledge and practical problem-solving ability.
- There's usually a block of uninterrupted time set aside for focused work, separate from meetings and coordination calls. The organisation has historically promoted from within for a majority of its senior and lead openings.
- Leave policy follows standard industry norms, including earned leave, sick leave, and public holidays as applicable. Relocation assistance may be extended for candidates moving from a different city, subject to approval. The role alternates between independent deep work and short coordination huddles with stakeholders across functions.
- A typical day starts with reviewing priority tasks and syncing with the immediate team before moving into focused execution work. Learning and certification support is available for tools and frameworks directly relevant to the role. Work culture here leans collaborative, with regular knowledge-sharing sessions and an open-door policy for raising concerns.
- The next logical step from this position is a senior or lead-track role within the same function. Applications without a clear summary of relevant experience are less likely to be shortlisted for the first round. The organisation places a premium on ownership; once a task is assigned, the expectation is to see it through without hand-holding.
- Expect a mix of scheduled reviews, ad-hoc troubleshooting, and documentation as the workload shifts through the week. The package is structured with a fixed component, performance bonus, and standard health coverage.
- Mornings are usually spent on planning and status reviews, while the rest of the day is given over to hands-on delivery and problem-solving. References may be requested closer to the offer stage rather than at the start of the process.
- Interested candidates should be prepared to walk through relevant past work during the interview process. The team follows a flat structure where ideas are evaluated on merit rather than hierarchy, and feedback flows in both directions.
- Performance is reviewed on a structured cycle, with clear criteria for movement into the next band. Internal job postings are open to employees who've completed a minimum tenure in their current role.
- High performers in this role typically move into a broader ownership scope within 18-24 months. Cross-functional exposure is built into the role by design, so the person will regularly interact with adjacent teams and leadership. Candidates are encouraged to highlight measurable outcomes from previous roles rather than just responsibilities held.